Ahead of the Competition through Certified Quality

To be able to survive on today's market, companies must be in possession of clearly defined processes. Here, QM systems certified according to DIN EN ISO 9001 have clear advantages. They stimulate an organization to describe and to introduce its own necessary processes: For example, the analysis of customer requirements and the conduct of the controlled service and production processes ensure that customers are supplied consistently and in accordance with their expectations. Only companies which regularly satisfy high expectations contribute to customer satisfaction and to long-term customer loyalty.

Certified quality management systems provide companies with clear competitive advantage

A certified QMS generates the confidence of the customer

The certification of QM systems according to DIN EN ISO 9001 generates the necessary confidence among customers in consistent high quality – especially regarding VdS-recognized products and services. For these reasons, within the context of the product and installer approval processes, VdS requires proof of a certified QM system in accordance with DIN EN ISO 9001.

VdS already extended its service offerings to include the certification of QM systems in 1991, and in 1992, became one of the first certification companies in Germany to be accredited by the Trägergemeinschaft für Akkreditierung GmbH (TGA). In the meantime, the QM systems of more than 1,000 companies in the most varied areas of business have been audited and certified by VdS. With great success: Companies involved confirm that as a result of the introduction of a QM system, company know-how is protected, working sequences become more transparent and costs are reduced. The avoidance of errors in the early development/design phase and fewer complaints and liability claims through a consistently high product or service quality are further advantages of a well-functioning QM system.

Highly qualified VdS auditor team

The training of the auditor teams of VdS is focused on the demanding regulations of the European Organization for Quality (EOQ) which must be adhered to by the auditors. They include: 

  • Independence of customers, advisers or other service providers
  • Impartiality in the achievement of the highest possible objectivity
  • Clear action in the event of a conflict of interests

Cost advantages for VdS-approved manufacturers and service providers

Additional advantages arise within the context of a certification of the QM system by VdS for manufacturers of products in the area of fire protection and security because, through a combination of QM system and product certifications from a single source, time and costs can be significantly reduced. Also, installers profit from these advantages, if for example, system inspections and the technical plant inspection are combined with the evaluation of the QM system. 

Group certification vs. individual certification

Besides the traditional individual certifications, VdS also offers group certification processes. In this connection, however, some of the many advantages which VdS, as a specialist certifier, can largely pass on to its customers, fade into the background. When making the decision whether a group certificate or an individual certificate should be targeted, the following advantages and disadvantages should be weighed up beforehand. 

Advantages of group certification:

  • Cost saving by random plan-controlled external audits
  • Use of synergy effects through exchanges of experience as well as central registration of data and key indicators
  • Central provision of documents, information and tools for the QM system

Disadvantages of group certification:

  • Almost complete loss of the possible reduction in expenditure promised by the group operator through the combination of tests within the context of VdS approvals with the QM audits (e.g. EMA examinations, business inspections, evaluations of BMA maintenance) due to the reduced number of local visits
  • Reduced technical information from the VdS auditor, also as a result of the reduced number of local visits
  • Reduction of the effectiveness of the QM system through the lack of external control, through which a threatened loss of the practical reference to the company's own QM system
  • Through integration of the individual certifications in the group process, there is a danger of the non-culpable loss of the QM certification
  • Obligation to disclose various sensitive, internal key indicators, possibly in competitive environment
  • Additional expenditure through changing the previous QM system to the group QM system